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FAQ

1. Lensplaza

2. My contact lenses

3. My account

4. Terms of payment & shipping

Payment

Shipping 

 

1. Lensplaza

 

Who are we?

We are a chain of opticians with headquarters in Borne, which is managed by the Hofland family in the third generation. Our primary goal ist to offer our costumers contact lenses at an affordable price with the same level of service they would expect from us in our stores. For more information please visit our About Us page.

How can I contact you?

If for any reason you wish to contact us, please use our contact form, write us an email or pass by directly at one of our shops.

Is Lensplaza secure?

Yes, your security is of great importance to us. Our webpage is fully compliant with the prevailing online safety norms and we offer a secure, SSL encrypted connection for the checkout procedure. To find out more about Lensplaza, please click here.

Do you sell contact lenses with UV protection?

Yes. To have an overview about our range of contact lenses with UV-protection, please follow this link.

 

2. My contact lenses

 

Does it matter which lenses I use?  

Yes. Different kinds of contact lenses are used to correct different eyesight deficiencies. Please consult an optician or ophthalmologist to determine which lenses suit you best and your correction values. You can find a list of our shops here. To learn more about the different kinds of contact lenses and their advantages follow this link.

How do I insert my contact lenses?

Inserting contact lenses might be a bit tricky for beginners. To help you learn the process, we have put together a short instruction here.

Why do I need my power values? And where can I find them?

Your power values determine which level of correction your eyes need and are essential for correct sight. You can usually find these on the packaging of your current contact lenses or the prescription of your optician or ophthalmologist. If you are in doubt or do not know your power values, please contact an eye specialist or visit us in one of our shops directly.

How often should contact lenses and eyes be checked?

It is very important to visit an eye specialist at least once a year to determine changes in the eye in time.

I want to know more about contact lenses!

To learn more about the different kinds of contact lenses and their advantages follow this link.

 

3. My account

 

How can I access my account if I have forgotten my password?

If you have forgotten your password please follow this link here and enter your Email address. You will receive a link to reset your password.

How do I update the information in my account?

Please login and edit your information in your address book, which you can find on your dashboard.

How do I look up my order status?

If you have registered with us, you can always check the status of your order online. Just login to your account here.

How do I receive my 3x 5% registration bonus?

The discount you reveiced by signing up will be automatically taken into account if you log in before or during your purchase.

 

4. Terms of payment & shipping

 

Payment

How can I pay for my lenses?

You can choose between iDeal, PayPal, Master Card or Visa. The price of your order remains the same regardless of the payment method used.

Is it safe to enter my payment details?

Yes, your security is of great importance to us. Our webpage is fully compliant with the prevailing online safety norms and we offer a secure, SSL encrypted connection for the checkout procedure. To find out more about Lensplaza, please click here.

Where can I find the credit card check number?

The credit card check number is a sequence of 3-4 digits printed on the back of your credit card.

 

Shipping

Do you have shipping costs?

For orders of 30€ and more shipping is free of charge. All orders under 30€ will be charged with shipping costs of 3,90€.

When will I receive my order?

If your order is placed before 3PM and all items are in stock, we will ship them the same day (Monday-Friday). If your order is placed after 3 PM and all items are in stock, these items will be sent the next business day. Items that are not in stock will be sent within 1-3 business days. Our carrier DHL usually delivers your parcel within 24 hours.

Can I exchange/return my lenses?

Yes. Your satisfaction is our priority. Should you, for any reason, not be satisfied with your product you can apply for an exchange or a full refund within 14 days of delivery. Please return the products back to us and contact us via our contact form.

Do you ship outside of Belgium?

Yes, we deliver to the Netherlands and to Belgium.

You can order your contact lenses from the Dutch store here

You can order your contact lenses from the Belgian store here

How can I track my order?

After we processed your order you will receive an e-mail with a link to track your shipment.

As a registered user you can always check the order status in your profile. Just click My Account > View Order > Shipments and find the DHL tracking link in the section About Your Shipment.

Who will deliver my order?

Your order is delivered by DHL.

   CHAT WITH US

Fast free shipping

Your order will be shipped the same day if the order is placed before 3 PM and all items are in stock (Monday-Friday).

For orders of 30€ and more shipping is free of charge.

14 days free return

Should you, for any reason, not be satisfied with your product you can apply for an exchange or a full refund within 14 days of delivery.

Secure shopping and payment

We use an encrypted connection and multiple, secure payment methods to provide you a safe online shopping experience.

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